Shipping policy

At The Liquor Club, we are committed to delivering your orders promptly and efficiently, whilst ensuring compliance with legal requirements, especially for orders containing alcoholic beverages. Below is our comprehensive shipping policy designed to provide you with a seamless shopping experience.

Age Verification for Alcoholic Beverages

WE RESERVE THE RIGHT TO REQUEST ID VERIFICATION for all orders including alcoholic beverages. Upon placing your order, you will receive an email requesting proof of age. It is imperative that you respond with valid identification to avoid delays in order processing.

Stock Availability and Credit Verification

Should the products you selected be out of stock, or if additional identification is required for credit verification, The Liquor Club will contact you via email for further instructions.

Order Processing and Shipping Times

Orders are typically dispatched within 48 hours, subject to stock availability and credit verification. Please note, during busy periods, dispatch times may be extended. We appreciate your patience in these instances.

Order Modifications

To modify an order, please contact us as soon as possible. This ensures accuracy and helps us serve you better.

Delivery Options for UK Residents

- Standard Delivery: 3-4 business days at £5.99
- Express Delivery: 2-3 business days at £7.99
- Free Shipping: On orders over £120
- Free Collection: Available from our Brixton store

Please be advised, orders addressed to Post Box Numbers will not be dispatched. If such an address is provided, order processing will be delayed until a valid address is confirmed.

Territorial Restrictions

Due to regulatory variations, please note the following restrictions:

- BFPO Addresses: No alcoholic products with an ABV over 24%.
- Channel Islands, Highlands & Islands of Scotland, Isle of Man, and Northern Ireland: Orders must not exceed 10 litres of liquid, and express delivery is unavailable.

Damaged Parcels

We endeavour to ensure your order arrives in perfect condition. However, should your parcel be damaged or leaking upon delivery, please refuse it and request the courier to return it to us. Additionally, we advise taking a photograph of the parcel as proof of its condition. Note that couriers are instructed not to deliver parcels that are visibly damaged or leaking.

Responsibility and Delivery Confirmation

The Liquor Club assumes responsibility for your package until it is marked as delivered by our courier. In the event of a report of undelivered items, a comprehensive investigation will be conducted, gathering all related evidence such as tracking information, proof of delivery, and GPS location.

Should evidence confirm the delivery to the customer's address, and the package is missing, the responsibility then transfers to the customer. We will liaise with the delivery service to gather evidence and assess the situation thoroughly. If an item is marked as delivered and the evidence supports this, any subsequent loss or theft of the parcel is considered outside The Liquor Club's responsibility.

We understand the inconvenience of missing or damaged parcels and are dedicated to ensuring a fair resolution. Our policies are designed to safeguard against fraud while maintaining a positive and transparent relationship with our customers. For assistance or to report an issue, please contact our customer service team immediately.

Updates to Our Shipping Policy

This policy is subject to change in response to new laws, customer feedback, and operational needs. We encourage our customers to review it periodically, especially before making a purchase