Shipping policy
Shipping Policy
We deliver across the UK. Every order is packed securely with inflatable protection and sent with tracking.
Delivery options
- Standard delivery (3 to 5 working days): £5.99
- Express delivery (2 to 3 working days): £8.99
- Free standard delivery on orders of £120 or more
Dispatch
We aim to dispatch orders within 2 working days. At busy times, such as the run-up to Christmas, it can take a little longer. Delivery times start from dispatch. Working days are Monday to Friday, not including bank holidays.
Age
We only sell alcohol to adults aged 18 or over. By placing an order, you confirm you are 18 or over. We may ask for proof of age before we dispatch your order, and we will cancel and refund any order where we can't confirm the buyer is 18 or over.
Where we deliver
We deliver to UK addresses only, and we can't currently deliver to the Channel Islands or the Isle of Man. We can't deliver to PO Box addresses. If you give us one, we'll contact you for a valid address before we send your order.
Changing or cancelling an order
Contact us as soon as possible at hello@theliquorclub.com or 020 8176 4888. Once an order has been dispatched, we can't change it.
Damaged or leaking parcels
If your parcel arrives damaged or leaking, please refuse it if the driver is still there. Take a photo of the damaged packaging and the bottle, and contact us as soon as possible. We'll put it right with a replacement or a refund. We need photos of the damage to process a claim, so please take them before throwing anything away.
Missing parcels
We're responsible for your order until it's marked as delivered. If tracking shows it as delivered but you haven't received it, contact us straight away. We'll look into it using the tracking, proof of delivery and location details.
Changes to this policy
We may update this policy from time to time. The version on this page when you place your order is the one that applies.